Title:  Customer Experience Advisor - Porsche

Overview of role

Do you love providing a high level of customer service? Are you a resilient person who enjoys offering a bespoke customer journey? If so, you will be a great fit for our role as a Customer Experience Advisor in our Porsche dealership based at Cambridge Porsche.

We love people who take real pride in the work they deliver. Porsche is committed to providing our customers with a premium level of service, - within this role you will offer a soft introduction for the brand to customers. 

This role is on a full time basis Monday - Friday 08:30 -18:00 with 1 hour for lunch and 1 in 3 Saturdays 09:00 - 17:00.

What we will offer you:

•    We grow our own talent! To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions. 
•    Everyone is welcome! We are committed to building an inclusive culture and diverse workforce. We are proud of our culture where all colleagues can feel comfortable to bring their true selves to work and thrive in an environment removed of stereotypes and bias.   
•    We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more. 
•    When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.
 

A bit about the role:

As a team we are passionate about customer experience and so when looking for the right candidate we are focusing on previous experience in customer focused. We are happy to support a new team member unfamiliar with the trade with all required product and brand training.

-    Provide admin support for Cambridge Porsche
-    Updating and maintaining customer data and managing enquiry information on a team-run enquiry log
-    Funnelling enquiries through to the sales team in their early stages and updating sales systems 
-    Gathering correct and efficient customer information for our various systems for the team 
-    Dealing with initial customer enquiries before handing them over to one of our dedicated Sales Executives 
-    Supporting with various campaigns for the dealership with different events and new model releases

What you will bring:

-    A passion for customer experience and a drive to offer 10 out of 10 service 
-    Excellent verbal and written communication skills and organisation skills 
-    Experienced IT skills with a knowledge of Microsoft package 
-    Able to work within a friendly and hard-working team while handling your own diary