Title:  Service Advisor - Mercedes Benz

Overview of role

Electronic Vehicle Health Checks have quickly become one of the most important and interesting parts of the Service experience for our customers. Our customers' time is extremely valuable, and we aim to offer the best and most in-depth advice in the shortest time possible. As an Aftersales Advisor, you will be integral in getting our customers back on the road as quickly as possible, while working with the wider Aftersales team to ensure an expectional experience all-round.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
• We work with some of the most innovative, premium and luxury brands in the Automotive world , giving you the opportunity to work amongst iconic cars and highly skilled, passionate teams every day.
• Everyone is welcome! We’re committed to building an inclusive culture and diverse workforce. . We’re proud of our culture where all colleagues can feel comfortable to bring their true selves to work, and thrive in an environment removed of stereotypes and bias.
• We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.
• When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

What you’ll bring to the role

• Value every customer interaction either on email, in person or on the phone.
• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
• Ensure the service customers receive prompt and timely communication updates with regards to VHC reports on their vehicle; any items that require attention immediately or in the future, and communicating the outcomes of this to the Technicians, workshop controller and front of house team.
• Ensure that VHC reports are correctly priced using the applicable labour rate and parts discount matrix where applicable.
• The management of breakdown and recoveries including communication with customers, workshop control and front of house team.
• Internal upsell and invoicing by liaising with workshop control, technicians, and sales team.

Following the recent purchase of Jardine Motors Group and Pendragon (Stratstone and Evans Halshaw) by Lithia and Driveway, we are currently in the process of merging our colleagues email addresses. Throughout the recruitment process you will receive communication from colleagues with @stratstone.com and @jardinemotors.co.uk emails. Providing the best candidate journey to you remains our number one focus, if you have any questions, please email hr.recruitment@jardinemotors.co.uk.