Title:  Service Advisor - Mercedes Benz

Date:  25 May 2024
Dealership Location:  Mercedes-Benz of Ipswich
Location: 

Suffolk, GB, IP3 9SJ

Company:  Jardine Motor Group
Salary Range:  £20,000 - £25,000 + Bonus

Overview of role

Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at Jardine Motors Group.

 

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with  a premium level of  service, –as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

 

Jardine Motors Group represents 13 of the world’s most well known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

Duties, Responsibilities & Person Specification

Why should you work for us?

 

  • We grow our own talent! We provide you with all the training and development opportunities you will need to succeed. 
  • Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive. 
  • We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact! 
  • When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting). 

 

What you’ll bring to the role

  • Value every customer interaction either on email, in person or on the phone.
  • Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
  • Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

 

“Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.  

Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”  

 

Following the recent purchase of Jardine Motors Group and Pendragon (Stratstone and Evans Halshaw) by Lithia and Driveway, we are currently in the process of merging our colleagues email addresses. Throughout the recruitment process you will receive communication from colleagues with @stratstone.com and @jardinemotors.co.uk emails. Providing the best candidate journey to you remains our number one focus, if you have any questions, please email hr.recruitment@jardinemotors.co.uk.